Privacy Policy

1. INFORMATION WE COLLECT
We may collect the following categories of personal information:
a. Personal Identifiers

• Name

• Email address

• Phone number

• Billing and payment information

• Appointment history

b. Health & Treatment Information

• Skin concerns

• Medical history relevant to services

• Allergies, sensitivities, medications (as disclosed by you)

c. Technical & Usage Data

• IP address

• Browser type

• Device information

• Website usage and interactions

2. HOW WE USE YOUR INFORMATION
We use your information to:

• Provide and perform Services

• Schedule and manage appointments

• Process payments

• Communicate regarding bookings, services, or promotions

• Improve our website and Services

• Comply with legal and regulatory requirements

3. SHARING OF INFORMATION
We do not sell your personal information.
We may share information only with:

• Payment processors and booking platforms

• Service providers assisting with operations (e.g., email, hosting)

• Legal or regulatory authorities when required by law

All third parties are required to protect your information.

4. DATA SECURITY
We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, no system is completely secure, and we cannot guarantee absolute security.

5. DATA RETENTION
We retain personal information only for as long as necessary to fulfill the purposes outlined in this Policy, unless a longer retention period is required by law.

6. CLIENT RESPONSIBILITY
You are responsible for ensuring that the information you provide is accurate, complete, and current. Chateau Luxe is not responsible for issues arising from inaccurate or incomplete information.

7. YOUR PRIVACY RIGHTS (CALIFORNIA RESIDENTS)
If you are a California resident, you have the right to:

• Request access to personal information we hold about you

• Request correction or deletion of personal information (subject to legal limitations)

• Opt out of certain communications

Requests may be submitted using the contact information below.

8. COOKIES & TRACKING TECHNOLOGIES
Our website may use cookies and similar technologies to improve functionality and user experience. You may adjust browser settings to disable cookies, though this may affect website performance.

9. THIRD-PARTY LINKS
Our website may contain links to third-party websites. Chateau Luxe is not responsible for the privacy practices or content of external sites.

10. CHILDREN’S PRIVACY
Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors without parental or legal guardian consent.

11. POLICY UPDATES
We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page, and continued use of our Services constitutes acceptance of the updated Policy.